General Refund Policy
The general refund policy states that refunds for live webinars or live workshops will be honored if cancellations are received at least five (5) days prior to the event. However, refunds will not be issued for On-Demand (Asynchronous) webinars, as participants have immediate access to all materials upon purchase. Additionally, refunds will not be issued due to technical limitations of the participant. Payments made via Credit Card will have a three percent credit card fee deducted from the refund, while cash or check payments are not subject to these fees. It is important to note that last-minute cancellations, including those due to emergencies or unforeseen circumstances, will result in the forfeiture of all money paid for the workshop.

If you are unable to attend a live workshop, you may roll your "credit" towards a future workshop.

Weather Cancellation Policy
For live (in-person) workshops, the policy states that they will take place on the specified date and time unless a "State of Emergency" is declared for greater than 50% of the State of Georgia, including Dekalb and Fulton counties. In such cases, the workshop will be rescheduled to a future date, and a monetary credit will be transferred from the original date to the newly rescheduled date. Refunds will not be given for any weather-related events.

ADA Requests
The organization will make every effort to accommodate any reasonable ADA (Americans with Disabilities Act) request. Participants are required to call at least two weeks prior to the event to make the necessary arrangements. Payment and registration are also required to fulfill an ADA request.

CE Certificate Replacement Fee
If participants fail to obtain or misplace their CE (Continuing Education) certificate for any workshop offered by the organization, they have one year to request a replacement certificate free of charge. However, if the request is made for a workshop held more than one year after the date of the workshop, a $20.00 CE certificate replacement fee will be imposed and must be paid in full prior to receiving the replacement certificate.

Returned Check Fee
In the event that a personal or business check used to pay for a workshop is returned for any reason (e.g., insufficient funds, account closed), there will be a $35.00 returned check fee.

Complaint or Grievance
If participants have a complaint or grievance, they are encouraged to contact the organization directly via email or phone during business hours. The organization strives to offer the best possible customer service and will make every effort to address and resolve any issues.

Questions, Comments, or Suggestions
Participants are encouraged to provide feedback, suggestions, or ask any questions they may have. They can reach out to the organization via email or phone during business hours.

Please note that the information provided above is based on the general refund policy mentioned in the text. For specific inquiries or further clarification, it is recommended to contact Lee Trinh, the Workshop Assistant, at [email protected]